Support

Search the WonderWebs Knowledgebase below or contact us for additional help.

Filename rules for images and documents

Due to the way web servers work, not all file names are valid. #

If your images or documents are uploading to your website, but are not showing in your content, then it is probably due to unsuitable file names.

As a guide

  • File names should only contain standard lower and upper case letters, numbers and dashes. 
  • Do not use any other characters. 
  • No colons, slashes, spaces, commas, ampersands, apostrophes, question and exclamation marks, copyright symbols etc.
  • Avoid accented letters such as á ü
  • Make names short but descriptive.
  • Don’t use all-caps

This is a bad and faulty image file name

1Gem-Adams,bathroom,neutral,Resene-Whitewash+Colins-Wicket+Eght-Stonewashed+Rice-Cake+Hf-Stone-Age+Rococco+Swiss-Caramel,photo-Wendy-Fenwick-LS-copy.jpg

This is a good and working image file name

resene-paints-red.jpg


File names also affect the usability and SEO of your website, especially if they are visible as can be the case with PDF downloads. 

This is a bad PDF file name

130419 ATTACHMENT2 -Forum_Partnering&Sponsoring Packages_v4 (Sue’s) v1(1).pdf

This is a more appropriate name

Forum-Partnering-and-Sponsorship-Packages.pdf

Renaming Files

It is very common to find ampersands (&) and apostrophes, as well as irrelevant text, especially in PDF filenames. Check and rename your files before you upload.

  • On a Windows PC, press F2, or right-click the file then select Rename.
  • On an Apple Mac, select the file and press Return.
  • In either case, the name will become highlighted, allowing you to type a new name.

File type extensions

File extensions such as .pdf and .jpg should not be changed when renaming a file. Doing so will cause the file to become un-usable.

If you need to convert a file to another type, you must use a program such as Photoshop or Word to do so.

Updated on 5 December 2023

All the Support You'll Ever Need

Flawless Support

Knowledgeable service and support is our most popular and appreciated asset.

Knowledgebase

Online articles for many typical issues. Search above or visit the knowledgebase here.

Optional Support

Regular website and Google SEO assessments are available to be scheduled.

How to Get Help

We don’t force you into a phone queue or make you use a complicated ticketing system. Just call or use the contact form below and we’ll be there to help with any website, email, domain, Google, or related issues.  Some quick answers are also in the FAQ below.

Quick Answers

A few answers to basic common questions are provided here. Search the Knowledgebase at the top of the page for detailed articles.

The free basic email provided with your WonderWebs website is a simple POP account. It won’t set itself up automatically like a Google, Apple or Microsoft account. The Email Guide has all necessary details or give us a ring from another phone, and we can take you through it.

Marketing. There’s no getting around the fact that you need to market your business. A website alone does not create business out of thin air. Review our carefully considered SEO guide for our website-related tips and advice. We can also handle your Google Ads to be as efficient and cost effective as possible.

SEO services are like Nigerian Princes.  We do SEO here at WonderWebs and we do it honestly. Beware of SEO scammers.

Email or give us a ring. This is what we do and we do it well.

Let's Sort Out Your Website!

Send us a message here or contact us via the details at the bottom of the page.


Scroll to Top